Support Engineer, Ryan
Core
Provide technical assistance and operational support for Amazon Seller Growth software products, ensuring smooth operation and marketplace expansion.
Role type
Support Engineer (Infrastructure & DevOps)
Builds
Automated DevOps pipelines, CI/CD practices, and unit testing frameworks for AWS-based seller growth solutions.
Domain
E-commerce / Cloud Infrastructure / DevOps
Deliverable
infrastructure
Required skills
software development, technical troubleshooting, Unix, scripting in modern programming languages, debugging technical systems
Preferred skills
web services, distributed systems, REST APIs, XML, JSON
Technologies
AWS, AWS Console, DevOps pipelines, CI/CD, unit testing
Responsibilities
Troubleshoot and diagnose software issues via on-call support, resolve technical problems efficiently, document and track customer and system issues, provide feedback to development teams on product improvements, automate manual tasks and workflows, migrate Native AWS solutions to automated DevOps pipelines, maintain pipeline health.
Seniority
Mid-level, hands-on IC