System Development Engineer, Hub Tech Tooling
Core
Design and build the Amazon Connect contact center platform and its Salesforce integration to enable omnichannel communication for 40,000+ local business partners.
Role type
Senior System Development Engineer (Cloud Infrastructure & Integration)
Builds
Production-grade contact center platform, CI/CD pipelines, and Salesforce integrations for a global partner network
Domain
Logistics / Cloud Infrastructure / CRM Integration
Deliverable
production ML models | product features | infrastructure
Required skills
AWS services, CI/CD pipelines, modern programming languages (Python, Ruby, Golang, Java, C++, C#, Rust), distributed systems, Salesforce CTI, Amazon Connect, CloudWatch, CDK
Preferred skills
AI/ML technologies, Learning Management Systems (LMS), multi-region expansion
Technologies
Amazon Connect, Salesforce, AWS Lambda, Amazon Lex, CloudWatch, CDK
Responsibilities
Design and implement Amazon Connect architecture for voice, SMS, email, and chat; Build and maintain CI/CD pipelines for contact flows and infrastructure; Implement Salesforce CTI integration for click-to-call and screen pops; Configure intelligent contact routing based on attributes and rules; Set up 2-way SMS capabilities and email-to-case integration; Implement self-service capabilities using Amazon Lex; Establish monitoring, alerting, and operational dashboards; Own operational excellence including on-call rotation and incident response
Seniority
Senior, hands-on IC