Customer Success Manager - Scale - German Speaking
Core
Drive product adoption and customer outcomes for a large number of customers in EMEA through tech-touch engagement, onboarding, and adoption.
Role type
Scale Customer Success Associate (Tech-Touch)
Builds
Customer success outcomes, product adoption, and renewal/growth for Sophos cybersecurity suite
Domain
Cybersecurity / Managed Detection and Response (MDR)
Deliverable
product features
Required skills
Customer success, customer support, sales, customer marketing, 1:1 and 1:many communication, video calls, email engagement, webinars, escalation triage, cross-functional collaboration, health indicator monitoring
Preferred skills
German language proficiency
Technologies
Sophos cybersecurity suite (endpoint, network, email, cloud security, XDR, ITDR, SIEM)
Responsibilities
Drive product adoption and customer outcomes through 1:1 and 1:many channels; Support digital touch points to bring customers to value across the lifecycle; Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities; Own timely escalation of customer and internal queries; Conduct effective and engaging customer calls and webinars; Monitor customer health indicators to identify engagement opportunities and risk signals
Seniority
Individual Contributor, Scale
