Executive - Customer Management
Core
Deliver timely and efficient support according to customer requirements and SLA, managing follow-up enquiries and administration.
Role type
Customer Management Executive
Builds
Customer support operations
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
SLA management, enquiry management, information security, policy adherence, administrative efficiency
Responsibilities
Deliver timely and efficient support according to customer requirements and SLA; Manage follow up enquires and administration; Responsible for the care, accuracy, confidentiality, security and maintenance of information; Adhere to all policies, processes and business rules