Pensions Technician
Core
Deliver technical support and resolve complex cases for the Teachers' Pensions Scheme, serving the Department for Education, employers, members, and the Pensions Ombudsman.
Role type
Pensions Technician (IC)
Builds
Technical responses, case resolutions, and client statistics for the Teachers' Pensions Scheme
Domain
Public sector pensions administration
Deliverable
client delivery
Required skills
DB Pensions experience, Excel, regulatory complaint resolution, root cause analysis, GDPR compliance
Preferred skills
mentoring, process improvement, stakeholder relationship building
Technologies
Excel
Responsibilities
Own complex member and third-party cases including Pensions Ombudsman cases; produce monthly client statistics; identify improvement opportunities via case reviews; spot technical risks and ensure business readiness; mentor less experienced colleagues.
Seniority
Individual Contributor