Technical And Governance Consultant
Core
Conducting audits of claims decisions, managing appeals, and driving continuous improvement to ensure fair customer outcomes in Group Protection claims.
Role type
Technical & Governance Consultant
Builds
Claims processes, training programs, and compliance frameworks for Group Protection and IPB products.
Domain
Financial services / Insurance claims
Deliverable
client delivery
Required skills
Group Protection claims experience, knowledge of IPB products, understanding of GDPR and industry regulations, analytical skills, problem-solving, training and coaching ability
Preferred skills
Experience supporting training and developing others, ability to manage workload effectively
Responsibilities
Conducting regular audits of claims decisions, Assessing and managing appeals across Group Protection and IPB claims, Developing and improving processes to support complaints handling, Analysing data to identify trends and drive improvements, Supporting the design and delivery of technical training, Reviewing and enhancing claims philosophies and techniques
Seniority
Mid-level, hands-on IC