Inside Sales Rep - Reservations (Contact Center)
Core
Answer inbound calls to understand customer equipment needs, create reservations and quotes, and provide support for United Rentals' equipment rental services.
Role type
Inside Sales Representative (Contact Center)
Builds
Equipment rental reservations and quotes for internal and external customers
Domain
Construction equipment rental
Deliverable
product features
Required skills
Inbound call handling, equipment qualification, reservation management, quote creation, Salesforce usage, price negotiation, lead identification, multi-tasking
Preferred skills
Construction equipment knowledge, Bachelor's degree
Technologies
Salesforce, MS Office, Reservation systems, Phone Log
Responsibilities
Answer inbound calls and qualify equipment requests, create and maintain accurate reservations and quotes, communicate terms and negotiate prices, coordinate with field staff, identify new business leads, meet service level performance metrics
Seniority
Entry-level to Junior, hands-on IC