Inside Sales Rep - Reservations (Contact Center)
Core
Answer inbound calls to understand customer equipment needs, create reservations and quotes, and negotiate rental prices for United Rentals' construction equipment.
Role type
Inside Sales Representative (Reservations)
Builds
Equipment rental reservations and quotes for internal and external customers
Domain
Construction equipment rental
Required skills
Inside sales, lead generation, equipment qualification, reservation management, pricing negotiation, CRM usage (Salesforce), multi-tasking, problem-solving
Preferred skills
Construction equipment knowledge, Bachelor's degree, prior construction industry experience
Technologies
Salesforce, MS Office, Reservation systems, Phone Log
Responsibilities
Answer inbound calls, identify and qualify equipment requests, capture reservation details, communicate terms and conditions, convert inquiries to reservations, up-sell customers, identify substitution options, negotiate prices, coordinate with field staff, identify new business leads, meet service level expectations
Seniority
Entry-level to Mid-level, individual contributor