SysOps Application Support, AVP
Core
Provide Level 1 and Level 2 application support for Transaction Banking, Payments, and Capital Markets applications to ensure stability and reliability.
Role type
Senior IC application support specialist (payments/banking)
Builds
Payment processing systems and banking applications
Domain
Financial Services / Banking / Payments
Required skills
Incident management, root cause analysis, system monitoring, vendor coordination, change implementation, stakeholder communication, SQL query writing, automation scripting
Preferred skills
Business Analyst experience, knowledge of web/application servers, familiarity with job scheduling tools
Technologies
Splunk, Dynatrace, SQL, Java, Spring Boot, Kafka, REST APIs, OpenShift, Python, Shell, Oracle, DB2, Microsoft SQL Server, Tomcat, Apache, IIS, Jira, ServiceNow, Confluence, AutoSys
Responsibilities
Troubleshoot production incidents, monitor application health and performance, analyze transaction failures, maintain support documentation, coordinate with external vendors, participate in release activities and disaster recovery exercises
Seniority
Senior, hands-on IC