Job
Hybrid
Core
Technical Support Specialist handling escalated transactional issues for white-label payment gateway merchants.
Role type
Senior IC technical support specialist (payments)
Builds
Payment transaction resolution and system stability for merchant partners
Domain
Fintech / Payment Processing
Deliverable
client delivery
Required skills
Payment gateway/PSP experience, API analysis, SQL/database queries, log analysis, root cause analysis, technical documentation, mentoring
Preferred skills
B2B support experience, 24/7 shift adaptability
Technologies
Payment gateways, APIs, SQL, logs
Responsibilities
Troubleshoot advanced product and integration issues, reproduce customer-reported issues, support internal testing of new features, document troubleshooting processes, mentor junior agents
Seniority
Mid-level, hands-on IC
