Account Manager
Core
Provide customer service support and fleet management consultation to clients, including front-line support, prospect visits, and presentations.
Role type
Account Manager
Builds
Long-term proactive relationships with customers to increase survey ratings, maximize profit opportunities, and improve renewal rates.
Domain
Fleet management and sustainable mobility
Deliverable
client delivery
Required skills
motor/fleet industry experience, customer service experience, attention to detail, computer literacy (Word, Excel, PowerPoint), ability to work under pressure, organization and prioritization
Preferred skills
creative thinking, ability to identify and implement improvements, teamwork, professional approach
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Building customer trust and confidence, increasing customer survey ratings, maximizing profit opportunities, upselling additional services (fuel, insurance), improving renewal rates, managing client meetings and follow-ups, providing proactive advice and consultation, making car policy and cost-saving recommendations, managing orders and enquiries, processing administration tasks, dealing with LP Group requests, working with Finance Department on credit approvals and debtor management, identifying growth opportunities
Seniority
Individual Contributor