Chargé de clientèle et réclamation en alternance
Core
Handling incoming customer requests and complaints for private individuals in the sustainable mobility leasing sector, ensuring resolution and satisfaction.
Role type
Customer service and claims handling apprentice
Builds
Customer service interactions and claims resolution processes
Domain
Sustainable mobility / Vehicle leasing
Deliverable
client delivery
Required skills
Customer relationship management, complaint handling, CRM data entry, process optimization, regulatory compliance, indemnification rules knowledge, oral communication
Preferred skills
Analytical thinking, teamwork, computer literacy (Office suite), telephone proficiency
Technologies
CRM, Pack Office
Responsibilities
Receive and process all incoming customer requests and complaints across all channels; Resolve issues by coordinating with internal and external stakeholders; Log interactions in CRM for traceability; Optimize response times for requests and claims; Ensure compliance with established policies and procedures; Verify that proposed indemnifications respect defined rules and limits; Report activity progress to the manager.
Seniority
Apprentice (BAC+2 level)