Customer Service Representative (German AND Dutch)
Core
Answering calls and emails to customers and dealers, following up on queries and incidents to ensure satisfaction, and performing database updates and reporting.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational reporting for automotive dealership networks
Domain
Automotive industry / Customer Experience
Deliverable
client delivery
Required skills
C1 English, fluent German, fluent Dutch, proactive communication, database management, report writing
Responsibilities
Answering customer and dealer calls and emails, following up on customer queries until resolution, issuing reminder calls, updating databases, writing and generating reports
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