Consumer Support Associate (IO Secretariat)
Core
Deliver efficient, empathetic, and compliant resolution of customer queries and complaints across channels (email, chat, calls, social media) while adhering to regulatory and internal service standards.
Role type
Consumer Support Associate
Builds
High-quality customer experience and compliant resolution of grievances
Domain
Financial Services / Fintech
Deliverable
client delivery
Required skills
Verbal and written communication, empathy, problem-solving, attention to detail, process adherence, high-volume management, basic analytical skills
Preferred skills
Experience in BFSI or fintech
Responsibilities
Handle inbound/outbound customer interactions across multiple channels; investigate and resolve customer complaints; ensure responses align with internal policies and regulatory requirements; capture customer feedback and identify recurring issues; suggest process improvements to enhance customer experience.
Seniority
Mid-level (2-5 years experience)