Corporate Line Customer Agent
Core
Manage and resolve customer complaints via telephone and email by investigating cases, collaborating with internal/external teams, and ensuring transparent communication until resolution.
Role type
Corporate Line Customer Agent
Builds
Resolved customer complaints and improved service quality
Domain
Industrial technology / Consumer goods
Deliverable
client delivery
Required skills
complaint management, customer service processes, written communication, verbal communication, analytical thinking, problem-solving, MS Office
Responsibilities
Respond to customer complaints via telephone and email, investigate complaint cases by analyzing requests, collaborate with internal teams and external partners to identify solutions, document cases and share insights on customer experience, participate in internal trainings on company products and processes
