IT Servicedesk Koordinator (m/w/d)
Core
Coordinate and prioritize internal IT tickets while providing first and second-level support for Windows/macOS clients and mobile devices.
Role type
Senior IT Service Desk Coordinator (Hybrid IC)
Builds
Internal IT support services and automated software rollouts for employees
Domain
IT Service Management / Enterprise IT Support
Required skills
Windows and macOS client support, Ticket systems, ITIL-based service processes, Endpoint management, Active Directory, IT security awareness, Mobile device management (MDM)
Preferred skills
Windows architecture, Agile mindset, Process optimization
Responsibilities
Prioritize and coordinate internal IT tickets, Perform first and second-level support for desktops and mobile devices, Plan and execute automated software rollouts and patch management, Analyze recurring incidents to propose solutions and optimize processes, Support onboarding of new employees, Develop IT policies and knowledge base articles
Seniority
Senior, hands-on IC
