Customer Service Representative III, Strategic Projects
Core
Manage day-to-day customer deliverables and coordinate cross-functionally for large strategic accounts and high-volume project-based customers.
Role type
Senior Customer Service Representative (Strategic Projects)
Builds
Complex project orders and delivery commitments for data centers and other high-volume clients
Domain
Manufacturing / Water Solutions / Project Management
Deliverable
product features
Required skills
SAP S4Hana, QAD, order entry, order management, expediting, ERP systems, inventory management, price/availability checks
Preferred skills
Microsoft Excel, Word, PowerPoint, stakeholder management, risk mitigation
Technologies
SAP S4Hana, QAD, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Serve as primary contact for strategic accounts; manage project timelines and delivery commitments; coordinate with Sales, Operations, and Manufacturing; monitor ERP systems for order status and inventory; resolve customer inquiries and escalations; create project trackers and service reports; identify risks and communicate mitigation plans.
Seniority
Senior, hands-on IC
