Customer Success Engineer/Devops
Core
Architect technical solutions and reusable assets for enterprise customers to accelerate their adoption of Postman, bridging the gap between business objectives and technical implementation.
Role type
Senior Customer Success Engineer (Technical Architect)
Builds
Reusable technical assets (scripts, templates, reference implementations), custom integrations, and pragmatic workarounds for enterprise workflows.
Domain
Developer tools / API management / DevOps
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
API architecture, modern scripting (JavaScript/Node.js/TypeScript), DevOps practices, technical solutioning, stakeholder management, enterprise software delivery
Preferred skills
Experience with GitHub, AWS, Azure, building scalable technical collateral, understanding of enterprise development lifecycles
Technologies
Postman, JavaScript, Node.js, TypeScript, GitHub, AWS, Azure
Responsibilities
Partner with CSMs to translate business objectives into technical implementation paths; design and deploy pragmatic solutions and workarounds for complex customer challenges; build reusable technical assets to scale best practices; capture customer feedback to inform product roadmap; unblock customers facing setup or architectural issues.
Seniority
Senior, hands-on IC
