Customer Operations Mitarbeiter*in (m/w/d)
Core
Manage end-to-end customer operations processes including order verification, quote creation, customer inquiries, and data maintenance to ensure service level compliance.
Role type
Customer Operations Specialist
Builds
B2B hygiene and technology solutions for swimming pool and care sectors
Domain
B2B Industrial Services / Hygiene & Technology
Required skills
Process management, complex issue resolution, cross-functional coordination, knowledge transfer, process optimization, customer orientation, structured organization, commercial training
Preferred skills
B2B environment experience, ERP/CRM systems (Navision, Salesforce), Microsoft 365, process optimization interest
Technologies
Navision, Salesforce, Microsoft 365
Responsibilities
Process order verification and quote creation, handle complex customer inquiries and analyze root causes, support team members and onboard new hires, identify and implement process improvements
Seniority
Mid-level, individual contributor