Call Center Agent (m/w/d) Freie Wochenenden & ungedeckelte Provision!
Core
Handling customer complaints, cancellations, and inquiries via phone and email to find solutions and offer services.
Role type
Customer service agent (call center)
Builds
Customer support solutions for business clients in the fiber optic sector
Domain
Telecommunications / Customer Experience
Deliverable
client delivery
Required skills
Phone communication, written communication, Microsoft Office, data entry, complaint handling, order processing
Preferred skills
Prior customer service experience, empathy, stress management
Technologies
Microsoft Office, PC
Responsibilities
Process complaints, cancellations, and inquiries; advise customers on services and tariffs; create credits and process orders; document calls and update customer data.
