Client Experience Agent - Wireless Mobility
Core
Provide customer support via phone and email for orders, inquiries, and service issues for a global communications solutions provider.
Role type
Customer Experience Specialist (Client Support)
Builds
Customer satisfaction and service resolution for business and government agency clients
Domain
Telecommunications / Managed Services
Deliverable
client delivery
Required skills
Customer service, order processing, issue resolution, ticket submission, data entry, research, communication
Preferred skills
Telecommunications industry experience, Microsoft Office Suite proficiency
Responsibilities
Answer incoming calls and respond to customer emails, manage and resolve customer complaints, process orders and applications, route calls to appropriate resources, document call information, identify trends in customer calls
Seniority
Mid-level, individual contributor
