CUSTOMER SERVICE AGENT / MITARBEITER KUNDENSUPPORT (m/w/d) - Nürnberg
Core
Handling incoming customer calls, processing orders, and supporting existing customers with upsells and contract renewals in the telecommunications sector.
Role type
Customer Service Agent (via careerplan.io/jobs/2622804-customer-service-agent-mitarbeiter-kundensupport-mwd-nurnberg-at-syno-consulting-group-ag)
Builds
Service packages and order fulfillment for business customers
Domain
Telecommunications / IT Services
Deliverable
client delivery
Required skills
German (fluent), CRM systems, MS Office, order processing, customer communication
Preferred skills
Telecommunications experience, self-management, teamwork
Responsibilities
Answering incoming customer hotline calls, processing and tracking orders, clarifying open questions with sales or customers, upselling to existing customers, managing contracts and renewals, documenting activities in the CRM system, supporting the outside sales team
Seniority
Entry-level / Junior