Customer Service Agent
Core
Primary point of contact for customer inquiries via phone and email, delivering high-quality support for wireline products and services.
Role type
Customer Service Agent
Builds
Customer satisfaction and operational efficiency for business and government agencies
Domain
Telecommunications (via careerplan.io/jobs/4664603006-customer-service-agent-at-mettel)
Deliverable
client delivery
Required skills
problem-solving, communication (written and verbal), multi-priority management, Microsoft Office Suite proficiency
Responsibilities
Serve as primary point of contact for customer inquiries via phone and email; Provide support for orders, service requests, and general account inquiries; Troubleshoot service-related issues and submit repair tickets; Take ownership of customer concerns, driving resolution and escalating when appropriate; Process customer orders, forms, and service requests with accuracy and efficiency; Document all customer interactions in accordance with standard operating procedures; Identify trends in customer issues and communicate insights to management; Conduct follow-ups to ensure timely and satisfactory resolution.