IT Service Desk Specialist *
Core
Provide first-level IT support for Alnatura Super Natur markets and central locations, handling inquiries, incidents, and user status updates.
Role type
First-level IT service desk specialist
Builds
IT support services for retail markets and central sites
Domain
Retail / IT Service Management
Required skills
PC hardware, networks, Microsoft Windows 11, Microsoft 365, ticket systems, printer management, client management
Preferred skills
SAP Retail, cash register systems, problem management, IT service management processes
Responsibilities
Handle first-level support tickets, escalate complex issues to 2nd/3rd level, maintain ticket system, participate in problem management, develop IT service management processes
Seniority
Mid-level, hands-on IC