Service Manager (m/w/d) Output Solutions
Core
Ensuring timely and error-free delivery of output services, acting as the central point of contact for customers, and managing service incidents, problems, and changes.
Role type
Service Manager (Output Solutions)
Builds
Output management services, document digitization, and workflow automation solutions for enterprise and public sector clients.
Domain
Document management and output solutions
Deliverable
client delivery
Required skills
Service management, incident/problem/change management, customer communication, project coordination, billing management, ITIL knowledge, analytical thinking
Preferred skills
Agile environment experience, negotiation skills
Technologies
ITIL
Responsibilities
Ensure timely and error-free service delivery, organize and moderate internal and external service meetings, collaborate with sales and product management on requirements and estimates, handle individual customer orders and billing, process incident/problem/change requests