Kundenbetreuer (m/w/d) Bank und Depot - App Kundenservice
Core
First point of contact for customers of a German digital banking and investment platform via phone, email, and chat, assisting with account management, mobile app usage, and pension deposit setup.
Role type
Customer service representative (banking/finance)
Builds
Customer support for a Neobroker platform's online and mobile services
Domain
Financial services / Digital banking
Deliverable
client delivery
Required skills
German (fluent), experience in finance or banking, interest in current financial topics, professional communication
Preferred skills
English, comfort with new tools and technologies
Responsibilities
Answer customer inquiries via phone, email, or chat; assist with account and app usage; guide customers through pension deposit setup; document communications in the customer database.
