Working Student Client Experience (f/m/d)
Core
Support clients and operations for Germany's new state-subsidised private pension product (AVD) by preparing answers, running core processes, and building operational playbooks.
Role type
Working Student, Client Experience & Operations
Builds
Operational infrastructure for a regulated financial product (AVD) for fintechs and banks
Domain
Fintech / Financial Services / Pension Planning
Required skills
Fluent German (B2/C1), English, structured thinking, precision, regulatory curiosity, ambiguity tolerance, spreadsheet proficiency, AI tooling
Preferred skills
Prior exposure to financial services, operations, or regulated environments
Technologies
Spreadsheets, AI tools
Responsibilities
Prepare clear answers for client support regarding subsidies and payouts; Run core AVD operations including contract registration, contribution management, and payment reconciliation; Document workflows and build step-by-step guides for new processes; Handle error cases and reconcile payments with the ZfA; Identify manual workarounds and suggest process improvements
