Systemtechniker (2nd Level) (m/w/d)
Core
2nd & 3rd Level IT System Technician providing troubleshooting and support for on-premise and cloud environments for a global professional sports client in Frankfurt.
Role type
2nd Level System Technician (IT Support)
Builds
IT support services for a professional sports organization
Domain
IT Infrastructure / Microsoft 365 / Cloud & On-Premise
Deliverable
client delivery
Required skills
Troubleshooting, Change management, Incident management, Microsoft 365 (Exchange, SharePoint, Teams, Intune, Defender), Microsoft OS (Client/Server), Messaging environments, Server/Network/Virtualization experience, Firewall management
Preferred skills
ITIL v3 Foundation or higher, Microsoft certifications
Technologies
Microsoft 365, Azure, Exchange, SharePoint, MS Defender, Intune, Teams, Microsoft OS, Firewalls
Responsibilities
Troubleshooting technical service and support requests, Handling change requests and incident inquiries, Daily operational support, Direct phone and email communication, Independent request handling
Seniority
Mid-level, hands-on IC