IT Operations Lead (Level 2/3 support)
Core
Local IT Operations Lead providing hands-on Level 2/3 technical support, troubleshooting, and ownership of the day-to-day IT environment in a financial services office.
Role type
Senior IC IT Operations Lead (Level 2/3 support)
Builds
Local technology environment stability and user support for a financial services organization
Domain
Financial services / IT Operations
Required skills
Level 2/3 IT support, Windows troubleshooting, Microsoft 365 administration, Active Directory/Entra ID management, endpoint support, networking troubleshooting, user lifecycle management, cybersecurity basics, asset management, vendor coordination, change management
Preferred skills
Financial services experience, banking experience, regulated corporate environment experience
Technologies
Windows, Microsoft 365, Active Directory, Entra ID
Responsibilities
Troubleshoot and resolve technical issues across infrastructure, networking, and applications; support user onboarding, offboarding, and access management; maintain local technology environment; coordinate with external vendors and internal teams; manage IT assets; document processes and controls
Seniority
Senior, hands-on IC