IT-Service Manager/in
Core
Managing external IT service providers and internal IT processes to ensure stable infrastructure for a social housing organization.
Role type
IT Service Manager
Builds
IT service management processes, ticketing systems, and service reports for internal operations.
Domain
Social services / Housing / IT Service Management
Deliverable
dashboards & analysis
Required skills
IT Service Management, ITIL V3/V4, external vendor management, process definition, incident/change management, project management, Microsoft 365
Preferred skills
IT infrastructure knowledge, system architecture knowledge, ticketing system setup
Responsibilities
Steering external service providers based on SLAs, coordinating internal operational agreements, leading Change Advisory Board, building internal ticketing systems, defining service request/incident/change processes, creating KPI-based service reports, handling major incident escalations, managing small IT projects.
Seniority
Mid-Senior, hands-on IC