IT-Supporter (m/w/d) 1st & 2nd Level
Core
Providing 1st & 2nd level IT support and system administration for business customers via remote and on-site channels.
Role type
IT System Administrator (1st & 2nd Level Support)
Builds
IT landscapes for business customers across various industries
Domain
IT Services / Enterprise Support
Required skills
Windows Server & Client administration, Microsoft 365, Network technology (LAN, VLAN, VPN), Incident management, Ticketing systems, Customer consultation
Preferred skills
IT project support (migrations, rollouts, cloud solutions), Knowledge management
Technologies
Microsoft 365, Windows Server, Firewalls, Security solutions
Responsibilities
Analyzing and prioritizing incidents and service requests, Administering Microsoft 365 and Windows environments, Supporting network and security solutions, Assisting with IT projects, Documenting in ticketing systems, Providing proactive customer support
Seniority
Mid-level, hands-on IC