IT Support Specialist - MSP for SMB
Core
Provide Tier 1-2 IT support and system maintenance for small to mid-sized businesses via remote and hybrid models.
Role type
Level 2 IT Support Specialist (MSP)
Builds
Client system health, user onboarding/offboarding, and secure network environments
Domain
Managed Services Provider (MSP) for SMBs
Required skills
Microsoft 365 administration, Microsoft Entra ID management, Windows OS troubleshooting, networking fundamentals (IP, Wi-Fi, VPN, DHCP, DNS), RMM tools, PSA/ticketing systems, cybersecurity tools (MFA, endpoint protection, firewalls)
Preferred skills
MSP environment experience, multi-priority management
Technologies
FortiGate, Microsoft 365, Windows, Office 365, VPN, SMB
Responsibilities
Diagnose and resolve Windows and M365 issues, manage Entra ID provisioning and access controls, oversee ticket management and system maintenance, assist with workstation setups and device configurations, monitor systems using RMM tools, troubleshoot basic networking challenges, manage firewall and security solutions, maintain client communication
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/g21968c3-it-support-specialist-msp-for-smb-at-connekted-inc)