Sr. IT Specialist
Core
Provide first- and second-level IT support for desktop, laptop, mobile devices, and peripherals across corporate and project environments.
Role type
Senior IT Specialist (System Administration & Help Desk)
Builds
Reliable, business-critical IT systems and user access management
Domain
Enterprise IT, Project-based environments
Required skills
Windows OS administration, Microsoft 365 support, Active Directory management, networking fundamentals (TCP/IP, DNS, DHCP, VPN), ticketing systems, hardware/software troubleshooting, asset management, patch management, cybersecurity basics
Preferred skills
CompTIA A+/Network+/Security+ certifications, industrial/engineering/construction/manufacturing experience, endpoint security tools, cloud technologies, virtualization, IT asset management tools
Technologies
Active Directory, Cloud, Hardware Support, Microsoft 365, Mobile, Network, Security, SharePoint, TCP/IP, VPN, Windows, Office 365
Responsibilities
Install, configure, maintain, and troubleshoot Windows operating systems, software, and hardware; Manage user accounts, access permissions, password resets, and security group memberships; Troubleshoot network connectivity, wireless, VPN, and printer issues; Handle service requests and incidents through ticketing system; Support deployment of hardware, software, and infrastructure upgrades; Perform system configuration, software testing, patch management, and routine maintenance; Create and update technical documentation; Coordinate with vendors and internal teams; Support technology needs at project sites
Seniority
Senior, hands-on IC