Customer Quality Manager (m/w/d)
Core
Central point of contact for all customer quality-related topics, building long-term relationships with key accounts and managing quality escalations.
Role type
Senior Customer Quality Manager
Builds
Customer trust and long-term relationships; drives continuous improvement of products and processes
Domain
Industrial manufacturing / Quality Management
Required skills
Customer relationship management, Quality complaint handling, Root cause analysis (8D, Ishikawa, 5-Why), Cross-functional team coordination, Continuous improvement methodologies, Project tracking and closure
Preferred skills
Engineering or Production Technology background, International industrial environment experience, Fluent German and English
Responsibilities
Manage customer complaints and quality escalations, Lead root cause analysis and corrective/preventive actions, Coordinate cross-functional teams for complex quality issues, Analyze quality-related questions and drive sustainable solution implementation
Seniority
Senior, hands-on IC