CPS Quality Manager
Core
Ensure customer satisfaction and quality through effective resolution of customer quality issues and continuous improvement of quality performance for critical power systems.
Role type
Senior Customer Quality Manager
Builds
Critical Power Solutions (UPS) systems for data centers and industrial applications
Domain
Manufacturing / Electrical Engineering / Power Systems
Required skills
Team leadership and coaching, Customer quality management, Root cause analysis (8D, A3, Six Sigma), Process improvement, Stakeholder management, Cross-functional collaboration
Preferred skills
Electrical product engineering expertise, Audit leadership, Strategic business growth support
Technologies
8D, A3, Six Sigma, Quality Auditing Tools
Responsibilities
Lead customer quality activities from FWT through installation and serial life; Mentor a team of Quality Engineers; Drive preventive quality initiatives and root cause investigations; Conduct customer and supplier audits; Ensure voice of the customer is captured and followed; Monitor quality levels and KPIs (failure rates, warranty rates)
Seniority
Senior, hands-on IC with team leadership
