Customer Quality Manager - Data Center and Electrical Solutions
Core
Lead customer quality excellence for the Data Center and Electrical Solutions business unit, managing escalations, driving cross-functional problem resolution, and supporting growth in a €400M–€800M market.
Role type
Senior Customer Quality Manager
Builds
Customer satisfaction, quality improvement, and operational excellence for Data Center and Electrical Solutions products
Domain
Industrial manufacturing / Electrical solutions / Data Center infrastructure
Required skills
Customer quality management, 8D problem solving, Six Sigma, auditing, cross-functional team leadership, root cause analysis, stakeholder management, project management, quality system development, customer relationship management
Preferred skills
Electrical industry experience, energy sector experience, industrial products environment experience
Technologies
8D, A3, Six Sigma, auditing tools
Responsibilities
Manage quality of the Data Center and Electrical Solutions business unit through the customer problem-solving process; Lead and develop the team of Quality Engineers; Resolve customer issues and lead root cause analysis; Participate in customer-site and supplier audits; Define customer quality requirements and capture Voice of the Customer; Lead quality process assessments and development initiatives.
Seniority
Senior, hands-on IC with team leadership
