Lead Customer Quality Engineer
Core
Lead customer quality issues and drive continuous improvement for Eaton's critical power systems (UPS) to ensure customer satisfaction and business continuity.
Role type
Senior Lead Customer Quality Engineer
Builds
Critical Power Solutions (UPS) for data centers and industrial applications
Domain
Industrial manufacturing / Power systems
Deliverable
client delivery
Required skills
8D problem solving, Six Sigma, cross-functional team leadership, root cause analysis, customer requirement management, quality audit leadership, KPI monitoring
Preferred skills
Electronics/electromechanical product knowledge, stakeholder influence without direct authority, mentoring capabilities
Technologies
8D, A3, Six Sigma, FAT/FAI/FWT processes
Responsibilities
Lead resolution of customer quality issues from initiation to closure using 8D methodology; Conduct internal laboratory, customer site, and supplier analyses; Lead and participate in customer and supplier audits; Capture and translate Voice of the Customer into organizational actions; Coach and mentor teams in quality management and continuous improvement; Monitor quality performance KPIs including failure and warranty rates.
Seniority
Senior, hands-on IC with leadership scope
