Sales Process & Digitalization Manager (d/m/w)
Core
Designing and optimizing international sales and project engineering processes, driving digitalization and automation, and managing the CRM system as an internal Product Owner.
Role type
Sales Operations & Digitalization Manager (Process Owner)
Builds
Optimized sales/project processes, CRM roadmap, automated workflows, and digital structures
Domain
Industrial manufacturing (heat exchangers & cooling systems) + Sales Operations
Required skills
Process management, CRM product ownership, B2B sales operations, SAP process analysis, Microsoft 365/SharePoint/Power Automate, Change management, Stakeholder management, Data quality management
Preferred skills
Technical B2B sales experience, SAP implementation experience, Power Automate expertise
Technologies
CRM, SAP, Microsoft 365, SharePoint, Power Automate
Responsibilities
Analyze and harmonize international sales and project engineering processes; Manage CRM system development and roadmap as Product Owner; Identify and implement digitalization and automation potential; Act as interface between Sales, Engineering, and IT teams; Support operational process improvement and change management; Conduct workshops and training for user adoption
Seniority
Mid-Senior, hands-on IC