Business Operations Manager
Core
Design, run, and optimize end-to-end business processes for the go-to-market engine, partnering with Sales, Customer Success, and Marketing to improve efficiency and drive adoption of new tools and methodologies.
Role type
Senior IC Business Operations Manager (Revenue Operations) (via careerplan.io/jobs/E6-00C-B1-372-business-operations-manager-at-navina)
Builds
Sales and customer lifecycle processes, enablement programs, quoting workflows, and data-driven reporting dashboards.
Domain
Digital Health SaaS
Required skills
Business process optimization, Sales/CS enablement, KPI definition and tracking, GTM tool adoption (DealHub, Gong), AI tool fluency, Cross-functional collaboration, Data analysis
Preferred skills
Salesforce administration, Healthcare SaaS experience, MEDDPICC framework knowledge
Technologies
DealHub, Gong, Salesforce, Claude, ChatGPT, Excel/Sheets
Responsibilities
Own and optimize end-to-end business processes from lead to renewal; Design and run sales and CS enablement programs including onboarding and playbooks; Drive adoption of new GTM tools and build training materials; Build and maintain quoting workflows; Define, track, and report on core business KPIs; Build recurring and ad hoc reports and dashboards for data-driven decisions; Act as a coach to sales and CS reps to adopt new processes; Identify inefficiencies and redesign workflows; Integrate AI tools into daily operational work.
Seniority
Senior, hands-on IC