IT-System Administrator - Helpdesk, Support und Managed Services (m/w/d)
Core
Providing first and second-level IT support, managing monitoring solutions, and rolling out MSP services for backup, security, and monitoring.
Role type
IT System Administrator (Helpdesk & Managed Services)
Builds
MSP solutions for backup, security, and monitoring
Domain
IT Infrastructure & Managed Services
Required skills
First & Second Level Support, Technical Customer Support, Monitoring Solution Management, MSP Solution Rollout, On-Prem and Cloud Solution Configuration, IT Environment Inventory and Documentation
Preferred skills
Adaptability to innovation, Continuous learning, Teamwork, Communication, Customer orientation, Problem-solving, Independent work
Technologies
On-Prem solutions, Cloud solutions, Monitoring tools, MSP solutions
Responsibilities
Provide first and second-level support, Offer technical support to customers, Maintain and develop monitoring solutions, Roll out MSP solutions for backup, security, and monitoring, Install, update, and configure on-prem and cloud solutions, Inventory and document the IT environment