Callcenter Agent (m/w/d)
On-site
Core
Handling customer inquiries, service requests, and orders via phone to connect customers with internal departments.
Role type
Customer service representative (call center)
Builds
Customer support and order management for an e-commerce and logistics company
Domain
E-commerce and logistics
Deliverable
client delivery
Required skills
Active listening, problem-solving, MS Office proficiency, keyboard typing speed, ERP system experience
Responsibilities
Answering customer calls, resolving service requests and order issues, coordinating between customers and internal teams