Sachbearbeiter im Kundenservice (m/w/d)
Core
Handling customer inquiries, order processing, returns, and customs declarations for domestic and international shipments.
Role type
Customer service specialist
Builds
Order fulfillment and customer support solutions
Domain
E-commerce / Logistics
Deliverable
client delivery (via careerplan.io/jobs/427736-sachbearbeiter-im-kundenservice-mwd-at-nimax-gmbh)
Required skills
Written and verbal communication, order management, returns processing, customs documentation, MS Office
Preferred skills
English language skills, logistics partner coordination
Responsibilities
Responding to written and phone customer inquiries, processing returns and refunds, creating customs and export declarations, coordinating with logistics partners on shipment issues, managing incoming orders