Customer Service Rep(4580)
Based in United States
Core
Provide exceptional customer service by handling inquiries, processing orders/refunds, and resolving issues via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Active listening, problem-solving, multitasking, CRM proficiency, time management
Responsibilities
Respond to customer inquiries via phone, email, and chat; Process orders, refunds, and exchanges; Document customer interactions in CRM; Identify common customer issues to improve products and services; Meet performance metrics for call handling and resolution rates