Kundenberater / Customer Success Manager (m/w/d)
Core
Central point of contact for large real estate companies (banks, franchises, brokerages) to develop individual solutions for CRM software deployment.
Role type
Customer Success Manager (strategic account management)
Builds
Individual CRM software deployment solutions for enterprise real estate clients
Domain
Real Estate / SaaS CRM
Required skills
Strategic account management, requirements analysis, workshop facilitation, project management, training & onboarding, business process understanding
Preferred skills
Technical understanding of digital solutions, experience consulting large enterprises
Technologies
CRM software
Responsibilities
Manage a fixed portfolio of enterprise clients, analyze business processes in workshops, develop individual software solutions, agree on and track KPIs, conduct training and onboarding
Seniority
Mid-level, hands-on IC