Koordinator/in Retourenmanagement (m/w/d)
Core
Managing returns from service technicians and external partners, inspecting items for completeness and condition, and processing them for reuse, refurbishment, or disposal.
Role type
Returns management coordinator
Builds
Reusable inventory and refurbished products for the company's range of hoods and extractor fans
Domain
Home appliances / kitchen ventilation
Required skills
ERP/CRM system proficiency, inventory management, process analysis, documentation, logistics understanding, discrepancy resolution
Preferred skills
Commercial or logistics vocational training, experience in returns processing or order processing, organizational skills
Technologies
ERP systems, CRM systems
Responsibilities
Accept and process returns from service technicians and external partners, inspect returned goods for completeness and condition, record and document return processes in ERP/CRM systems, determine further use of returned items (re-storage, refurbishment, or disposal), ensure proper storage of reusable goods, coordinate with after-sales and internal sales departments, analyze and resolve discrepancies and inventory deviations
Seniority
Entry-level to Mid-level, hands-on operational role