Support-Held/in gesucht (m/w/d)
Hybrid
Core
First point of contact for customers via ticket, email, and phone; analyzes disruptions, finds solutions, and escalates complex issues to developers.
Role type
Customer Support Specialist
Builds
WEMALO, a cloud solution for logistics service providers
Domain
Logistics / SaaS
Deliverable
dashboards & analysis
Required skills
Customer support, ticket management, problem analysis, knowledge base creation, customer onboarding, technical troubleshooting
Preferred skills
WMS/WaWi knowledge, AI familiarity, Shop system knowledge (Shopware, Shopify, JTL), e-commerce logistics interest
Technologies
WEMALO, WMS, WaWi, AI, Shopware, Shopify, JTL