Technical Customer Support Engineer, EMEA
Core
Resolve technical issues for non-technical customers' apps, fix bugs, advise on architecture, and improve the underlying platform to prevent recurrence.
Role type
Technical Support Engineer (IC)
Builds
Customer apps, platform updates, AI agent improvements
Domain
SaaS, AI agents, web applications
Deliverable
production ML models | product features
Required skills
TypeScript, React, debugging production issues, systems/architecture thinking, written communication, customer-facing experience
Preferred skills
Closing 50+ tickets a day
Technologies
TypeScript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal, Cloudflare, AWS, OpenAI, Anthropic, Google
Responsibilities
Resolve customer app issues (bugs, architecture, integrations), update platform/AI agent based on fixes, maintain knowledge base, build support automations, handle platform incidents and manage public status
Seniority
Individual Contributor
