Customer Support Manager
Core
First point of contact for users, answering questions, solving problems, and helping customers get value from the AI search platform.
Role type
Customer Support Manager
Builds
Customer experience, onboarding, and support workflows for marketing teams using Peec AI
Domain
AI search / SaaS
Deliverable
dashboards & analysis
Required skills
Customer support experience, help desk systems, communication, problem-solving, onboarding, process design
Preferred skills
Support automation, reporting, SEO/GEO, high-growth startup experience
Technologies
Intercom, Zendesk, Plain
Responsibilities
Answer customer questions and solve problems, co-own Product Documentation and Help Center, conduct calls with brands and agencies, provide customer feedback to product and marketing, onboard new colleagues, design and scale CX processes, support customer initiatives like webinars and events
Seniority
Mid-level, hands-on IC