IT-Mitarbeit im Anwenderservice des IKT (m/w/d) in Teilzeit
Core
Provide user-friendly, service-oriented, and secure IT application support to all university members (students, faculty, administration) via a user helpdesk.
Role type
IT support specialist (user helpdesk)
Builds
IT services for teaching, research, and university administration
Domain
Higher education / Public administration
Deliverable
client delivery
Required skills
IT system integration, ticket system management, remote support, client management, software distribution, network device connection, peripheral and endpoint device administration
Responsibilities
Process incidents and inquiries via internal ticket system, phone, remote maintenance, and on-site visits; manage clients and distribute software; connect network end devices; administer and technically support peripheral and end devices