Kundenservice (keine Call-Center-Job)
Remote
Core
Customer support for a digital training and instruction management software platform, handling inquiries via email and occasional phone calls.
Role type
Customer support specialist
Builds
Software solutions for training administration
Domain
EdTech / Corporate Training
Deliverable
client delivery
Required skills
Email communication, phone support, FAQ maintenance, self-management, digital application proficiency
Preferred skills
Friendly communication style
Technologies
Email, phone, internal software tools
Responsibilities
Answering customer inquiries via email and phone, maintaining help texts and FAQ articles, collaborating with the team on customer issues