Job
Core
Respond to customer queries via phone, email, chat, or ticketing system; assist users with product features; conduct quality assurance on product releases; provide training and gather feedback.
Role type
Customer Support Representative
Builds
Enterprise software solutions for corporate administration, KYC, and compliance
Domain
FinTech, RegTech, Corporate Services
Deliverable
client delivery
Required skills
Customer support, problem solving, help desk software, remote support tools, product training, quality assurance, feedback gathering
Preferred skills
FinTech/RegTech industry knowledge, corporate administration/KYC/Screening solutions, fiduciary/corporate services experience, eBOS/WiseBOS platform familiarity
Technologies
Help desk software, remote support tools, eBOS/WiseBOS solutions
Responsibilities
Respond to customer queries via phone, email, chat, or ticketing system; Assist customers and partners when using the company's products; Guide product users through features and functionalities; Conduct quality assurance to company product releases; Provide training to customers and travel for meetings and presentations; Gather customer feedback and share with product, sales, and marketing teams
Seniority
Mid-level, hands-on IC
